Job Profile
- Develop a reliable ITIL service standard to improve the organization’s existing IT service standards
- Provide reliable IT services by serving as a primary contact point between internal users and IT team
- Resolve situations and issues to the satisfaction of the users that requires an accurate, analysis, diagnosis and notification of the appropriate users
- Work as an Incident Manager for all high severity incidents and follow-up until its resolution
- Monitor IT service levels and implement continuous improvement plans to ensure internal customer experience is at highest levels & carry out periodic internal service level reviews
- Initiate organization level IT service quality improvements projects
- Detailed Incident analysis and propose recommendations to avoid such incidents in the future
- Create solutions, Frequently Asked Questions (FAQ), user support documents and coordinate training for end users
- Lead, guide and motivate staff by transferring knowledge and educating them, with future plans
Special Skills
- Exceptional people management and leadership skills
- IT Service Management Skills
- Project Management skills
- Process Management Skills
- Knowledge of Banking, Accounting and varying business processes
We are looking for candidates who demonstrate following values to “CREATE TOMORROW”;
- Drive unparalleled customer experiences
- Exercise innovative leadership
- Demonstrate Business awareness & an entrepreneurial mindset
- Focus on data-centric decision making
- Commit to excellence
Experience & Qualifications
- Minimum 8 years’ experience with hands-on experience in IT Service Management
- Out of the total experience 5 years at Managerial level
- ITIL certification
- A Degree in Information Technology
Apply Now
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