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IT Service Management – National Trust Bank

Job Profile
  • Develop a reliable ITIL service standard to improve the organization’s existing IT service standards
  • Provide reliable IT services by serving as a primary contact point between internal users and IT team
  • Resolve situations and issues to the satisfaction of the users that requires an accurate, analysis, diagnosis and notification of the appropriate users
  • Work as an Incident Manager for all high severity incidents and follow-up until its resolution
  • Monitor IT service levels and implement continuous improvement plans to ensure internal customer experience is at highest levels & carry out periodic internal service level reviews
  • Initiate organization level IT service quality improvements projects
  • Detailed Incident analysis and propose recommendations to avoid such incidents in the future
  • Create solutions, Frequently Asked Questions (FAQ), user support documents and coordinate training for end users
  • Lead, guide and motivate staff by transferring knowledge and educating them, with future plans
Special Skills
  • Exceptional people management and leadership skills
  • IT Service Management Skills
  • Project Management skills
  • Process Management Skills
  • Knowledge of Banking, Accounting and varying business processes
We are looking for candidates who demonstrate following values to “CREATE TOMORROW”;
  • Drive unparalleled customer experiences
  • Exercise innovative leadership
  • Demonstrate Business awareness & an entrepreneurial mindset
  • Focus on data-centric decision making
  • Commit to excellence
Experience & Qualifications
  • Minimum 8 years’ experience with hands-on experience in IT Service Management
  • Out of the total experience 5 years at Managerial level
  • ITIL certification
  • A Degree in Information Technology

IT Service Management - National Trust Bank

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