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Junior Customer Care Executives – Sampath Bank Job Vacancies 2024

Junior Customer Care Executives Sampath Bank

Junior Customer Care Executives – Sampath Bank Job Vacancies 2024

Available Vacancies: 

Applications are invited for the Junior Customer Care Executives (Fixed Term Contract) job vacancy at the Sampath Bank.

Organization: Sampath Bank

Requirements :

  • A Minimum of Three (03) months experience at a Call Centre/Contact Centre or in a similar business environment.
  • Age preferably below 25 years.
  • Passed G.C.EO/L, including Mathematics and English.
  • A certification related to IT will be an added advantage.
  • Passed G.C.E A/L.

Key Responsibilities :

  • Attend to Inbound/Outbound calls efficiently and respond to emails.
  • Manage and resolve customer complaints/inquiries effectively.
  • Provide customers with product and service related information/solutions.

Competencies Required :

  • Excellent verbal and written communication in Sinhala and English (Preferably with Tamil).
  • Ability to deliver a superior service in the absence of physical presence of customers.
  • Active listening skills and ability to understand customer needs.
  • Problem solving and negotiation skills.
  • Ability to work under pressure and on 24/7 shift basis.
  • Flair for interpersonal relations.
  • Basic IT skills.

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