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Complain about lost National Identity Cards, and requesting a new Duplicate Identity Card

Complain about lost National Identity Cards and requesting a Duplicate Identity Card

View Information in Sinhala 

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Step 1 : The person concerned has to go to the Police Station to make a complaint.
Step 2 : The person concerned requests for an extract of complaint form once the statement is written by the Police officer.
Note : The Police station charges Rs.25.00 for each page of extracted complaint
Step 3 : The police officer along with the extract of complaint issues the form issued by the Department of Registration of Persons to the person concerned.
Step 4 : The person concerned has to fill in the form issued by the Department of Registrations of Persons along with, attach two photos and get it certified by the Grama Niladari , Divisional Secretariat and the respective Police station.
Note 01 : The Grama Niladari verifies the application with the relevant police station before certifying the application request.
Note 02 : The person concerned has to get his / her application request certified by the respective authorities in their own divisions.
Step 5 : The person concerned has to submit certified application to the Grama Niladari.
Step 6 : The Grama Niladari submits certified application to the Divisional Secretarial Who in turn submits the application to the Department of Registration of Persons.
Step 7 : The person concerned has to collect the National Identity card either from the Grama Niladari Office or the person will receive the National Identity Card by Registered Post if he/she has provided a stamped envelope to the Grama Niladari.

Qualification Criteria
Any citizen or foreigner based in Sri Lanka to acquire this service at a time of need.

Submission Procedure
Visit Respective Police Station
The person concerned should visit the respective police station to make a complain
Police Station
Working Hours
24 / 7 / 365 Days

Obtain Extract Copy of Complain
The person concerned should make sure that he / she gets an extract of complaint copy from the local police station depending on item he/she has lost.
Some departments which require extract of complaints are listed below:

National Identity Card Grama Niladari / Department of Registration of Persons
Passport Department of Immigration and Emigration
Driving Licenses Department of Motor Vehicles

Note 01: Likewise there are other departments and organizations which require a copy of the extract of complaints which the person involved has to produce to complete the procedure.
Note 02: Only for missing National Identity Cards the person concerned has to make sure he collects a Form issued by the Registration of Persons by the respective Police Stations.

Documents Required
Previous NIC Number
Passport Number
Driving License Number

Handover Application
Certify documents ( Extract of Complain form and Registration Of Persons form ) from the Police Station , Grama Niladari and Divisional Secretariat.
Submit certified documents to the Grama Niladari

Application Form
No application forms to be filled by the person concerned at the Police Station but the respective departments will provide forms to be filled and submitted.
Shown below is an Extract of Complain Form given by the Police Station for ( NIC, Passport and Driving License ).
Note : The respective Police stations issues a filled Extract of Complain copy ( DOP F424 ) to the person concerned.

Timeline
The timelines for Handling complaints relating to missing National Identity Cards, Driving Licenses, Passports and other documents together with extract complaints relating to missing electronic equipments are the same and are as follows.

Process Time line
Extract of Complaint: within a day
The total process time depends on the efficiency of the relevant departments to where the problems are directed to.
( Department of Registration of Persons, Department of Motor Vehicles , Department of Immigration and Emigration and other relevant organizations )

Working hours
Police Station – 24/7/365 days

Cost related to the service
The cost involved for the Extract of Complaint for National Identity Cards, PassportDriving License and for other reasons is Rs.25.00 per page.

Fines and Surcharges
The relevant departments impose a fine for the renewal of lost items from the person concerned.

Note 01: The applicant has to pay a fine or pay for cost involved to get his / her work done from the relevant departments.

Support Documents Required
For National Identity Card at the Police Station
The person concerned has to only make a complaint to the police station together with provide his / her current NIC number.

Note 01: The person concerned has to produce relevant documents requested by the Department of Registration of Persons for obtaining a New National Identity Card.

Note :
The support documents required varies for an individual department, as mentioned earlier there are other departments and organization requesting for documents which the person concerned has to produce accordingly.

Service Responsibility Matrix
For all the operations concerned with this department the person concerned reports to the Office in Charge of the respective Police Station.

Note: Due to the fact that there are 401 police stations island wide, it is unable to assign a single responsible person for a service pertaining to this division.

Special Cases
Not applicable for this service

Sample form with Dummy Data
Not provided by the Police Station due to confidential Information

Process of requesting a Duplicate Identity Card due to loss

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