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Resolution Hero – Daraz Jobs Vacancies 2022 in Sri Lanka

Resolution Hero - Daraz Jobs Vacancies 2022 in Sri Lanka

Closing Date: 2022-02-25

Resolution Hero – Daraz Jobs Vacancies 2022 in Sri Lanka

Available Vacancies: 

Applications are invited for all candidates to fill the Resolution Hero – Fulfillment Job Opening at Daraz

Organization: Daraz.lk

Job Description

  • Live the Daraz Values – Continuously Innovate, Generosity of Spirit, deliver on our Promise & Make it Personal.
  • Attention to detail, Sensitivity to Xspace queries, proactive identification and resolution of issues.
  • Ensure all inquiries are acknowledged in a timely manner and stakeholders are kept informed of progress throughout the process.
  • Coordinate with internal and external stakeholders to investigate, resolve and report within assigned SLAs.
  • Ad-hoc tasks – Attend to ad-hoc tasks & prepare reports as instructed by line manager.
  • Escalate all unresolved issues/complaints to line manager in a timely manner.
  • Identify and report on trends and abnormalities.
  • Working on Multiple systems to extract data related to inquiries.
  • Report on customer issues breaching/potentially breaching timelines.


  • 1-year+ work experience in Customer Service, Hospitality, Sales & Marketing, Accounting, or related industries.
  • Educational – Completion of Diploma level education or equivalent in business or a related.
  • discipline. (1 year of demonstrated experience may substitute for the formal educational qualification).
  • Proficiency in MS office tools (especially in excel) and google applications.
  • Communication in English and Sinhala (Tamil is an added advantage).
  • Working location will be Kelaniya.
  • Working days from Monday to Friday, with the need to work late hours as and when required.


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Source : Topjobs.lk 

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