Closing Date: 2021-08-31
Call Center Customer Service Officer – Union Assurance Vacancies 2021
- Call Center Customer Service Officer
Organization: Union Assurance PLC
Union Assurance is a leading corporate and the fastest growing entity in the Life Insurance industry backed by the strength and stability of John Keells Holdings PLC, one of Sri Lanka’s largest listed conglomerates. For the 9th year, the company has received the GPTW certification as a ‘Best Employer Brand,’ and in 2020 was awarded the ‘Global Employer Brand’ by the World HRD Congress.
The successful candidate is expected to carryout the duties in the life contact center handling all internal and customer queries specially related to life insurance products mainly via telephone. You may also require to enter data to the system in related to the contact center functions.
Person to be successful in this role you would need to possess the following:
- 3 Passes in G.C.E. A/Ls or any Diploma certificate from a recognised institute.
- Working experience in call center/tele marketing will an added advantage.
- Computer literacy.
- Willingness and ability to work on Shift basis.
- Voice clarity & courtesy and listening skills with service oriented mindset .
- A team player with dynamic personality and positive attitude
- Good Communication skills in English and Sinhala/Tamil languages. (Trilingual ability will be rewarded).
Ensure collection of Premiums from I* Policy Based assigned monthly, activation of direct payment methods for the customer base, Welcome the new policy holders of Union Assurance to the Organization via Telephone and accomplish all assigned duties and responsibities to support the achievement of Departments Objective while maintaining the set Service Standards of the Organization / Division.
Source : DailyNews