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Digital Customer Service – Hutchison Telecommunications Lanka Vacancies

Digital Customer Service - Hutchison Telecommunications Lanka Vacancies

Closing Date: 2020-10-22

Applications are invited for all candidates to fill the Manager  (Digital Customer Service) Job Role at Hutchison Telecommunications Lanka (Pvt) Ltd

Manager – Digital Customer Service

Key Responsibilities

  • Manage KPIs of automated and digitized services of all customer touch points.
  • Work closely with IT Team and manage projects.
  • Ensure automation is cost beneficial to the Company.
  • Analyze statistics/other data to determine level of services.
  • Continuous delivery and improvement of Digitization and Automation of customer touch points.
  • Continuously improving customer service procedures and process standards through automatiom

Key Requirements

  • Degree or equivalent qualification from a recognized university/institution.
  • Experience in Digital Servicing.
  • Working experience in a similar capacity would be an advantage.
  • Possess advance skills in MS Office packages.
  • Should be result oriented with the ability to work independently with minimum supervision, maintaining high standards.

If you think you are the right candidate for the above position, please forward your resume within 7 days to the address/email below.

Please mention the position you have applied on the subject line of the email or top left hand corner of the envelope.

Human Resources Division
Hutchison Telecommuniations Lanka (Pvt) Ltd.
NO 234, Galle Road,

Email: [email protected]

More Details

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