Closing Date: 2021-06-23
Applications are invited for all candidates to fill the Executive – Converged Charging Job Opening at Dialog Axiata PLC
- Responsible for attending complaints escalated which are related to OCS (Online Charging System) or related to applications integrated with OCS and provide solutions within SLA.
- Should be able to identify and inform relevant DevOps teams for any applications/OCS related issues for which a solution must be found.
- Assist for service upgrades, service testing, external team operations support regarding charging.
- Analyse the trends of the complaints to highlight possible OCS/Application related issues.
- Create scripts and other measures to optimize the downtimes of applications/services by adding them to monitoring tools.
- Conduct number level management configurations/special number configurations and similar other required configurations additions on OCS.
- Regular maintenance of the monitoring applications to make sure they are available at any time.
- The candidate should possess Higher National Diploma / Advanced Diploma in Engineering or an equivalent professional qualification from a recognized university or institute.
- Having a certification in Oracle-11g or Linux server administration will be an added advantage.
- Knowledge in SQL Databases.
- Minimum of 6 months internship experience in implementation of products and services in a similar capacity.
- Should possess excellent communication and leadership skills.
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