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Executive (Customer Experience Vacancies) Job Opening at Mobitel (Pvt) Ltd

Executive (Customer Experience) Job Opening at Mobitel (Pvt) Ltd

Closing Date: 2020-09-23

Applications are invited for all candidates to fill the Executive (Customer Experience) Job Opening at Mobitel (Pvt) Ltd

Executive – Customer Experience (Colombo)

JOB ROLE:

  • Maintain and deliver high standard of service levels in customer engagement.
  • Focus on customer retention, develop customer potential and loyalty to increase cross selling and
  • upselling through products and services.
  • Understand the customer requirements and serve their needs promptly to build customer loyalty.
  • Handle customer service center operations including inventory, bill collections, promotions, customer
  • engagement & achieving set standards on process audits.
  • Assist Mobitel authorized dealers, alternative partners and other stakeholders in business activities.

QUALIFICATIONS & EXPERIENCE:

  • Passed the G.C.E. O/L and A/L examinations.
  • Diploma in General Management or Marketing is preferred.
  • Minimum 2 years’ experience in Customer Care in a Telecom/ Banking industry is required.
  • Excellent communication Skills in English/ Sinhala and Tamil being an added advantage.
  • Must be competent in Microsoft Office Packages.
  • Be able to work in a team environment as well as with all levels of staff in the organization.
  • Excellent presentation, negotiation and communication skills.
  • Sound technical knowledge in handling mobile phones and data devices.
  • Ability to solve problems, as well as to listen, understand the needs/ concern of customers.

If interested, e-mail your resume to career@mobitel.lk on or before 23/09/2020

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