Executive (Customer Resolutions Management) Job Role at Mobitel (Pvt) Ltd

Closing Date: 2020-09-10

Executive (Customer Resolutions Management) Job Role at Mobitel (Pvt) Ltd

Applications are invited for all candidates to fill the Executive (Customer Resolutions Management) Job Role at Mobitel (Pvt) Ltd

Executive – Customer Resolutions Management

JOB ROLE:

• Respond to customer queries through non voice channels such as Letters, E mail, SMS and Web Chat,
• whilst ensuring quality and in line with the defined standards.
• Be able to resolve customer complaints and requests escalated through the Complaint Managemen
• System, in line with the Customer Care policies and procedures within the given timelines.
• Enhance customer relations and maintain a high standard of service during customer interactions.
• Proactively escalate issues and liaise with other divisions in providing solutions to customers.
• Escalate customer feedback and suggestions with the relevant stakeholders on a timely manner.

QUALIFICATIONS & EXPERIENCE:

• Candidate should have passed the G.C.E. A/L Examination and hold a Diploma in Management.
• Should have minimum 02 years’ of work experience in Contact Center or Customer Care.
• Possess excellent verbal and written communication skills in English and Sinhala or Tamil language.
• Be service oriented, organized and attuned to problem solving.
• Should be a team player and be capable of multitasking.
• Should be able to interact with staff at all levels.
• Be highly organized, proactive and energetic with a positive attitude.

If interested e-mail your resume to career@mobitel.lk

Download Sample CV Format 

Source: Sunday Observer (30-08-2020)

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