Home Mobitel Job Vacancies Executive (Customer Resolutions Management) Job Role at Mobitel (Pvt) Ltd

Executive (Customer Resolutions Management) Job Role at Mobitel (Pvt) Ltd

Executive (Customer Resolutions Management) Job Role at Mobitel (Pvt) Ltd

Closing Date: 2020-09-10

Executive (Customer Resolutions Management) Job Role at Mobitel (Pvt) Ltd

Applications are invited for all candidates to fill the Executive (Customer Resolutions Management) Job Role at Mobitel (Pvt) Ltd

Executive – Customer Resolutions Management

JOB ROLE:

  • Respond to customer queries through non voice channels such as Letters, E mail, SMS and Web Chat,
  • whilst ensuring quality and in line with the defined standards.
  • Be able to resolve customer complaints and requests escalated through the Complaint Managemen
  • System, in line with the Customer Care policies and procedures within the given timelines.
  • Enhance customer relations and maintain a high standard of service during customer interactions.
  • Proactively escalate issues and liaise with other divisions in providing solutions to customers.
  • Escalate customer feedback and suggestions with the relevant stakeholders on a timely manner.

QUALIFICATIONS & EXPERIENCE:

  • Candidate should have passed the G.C.E. A/L Examination and hold a Diploma in Management.
  • Should have minimum 02 years’ of work experience in Contact Center or Customer Care.
  • Possess excellent verbal and written communication skills in English and Sinhala or Tamil language.
  • Be service oriented, organized and attuned to problem solving.
  • Should be a team player and be capable of multitasking.
  • Should be able to interact with staff at all levels.
  • Be highly organized, proactive and energetic with a positive attitude.

If interested e-mail your resume to career@mobitel.lk

Download Sample CV Format 

Source: Sunday Observer (30-08-2020)

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