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Mobitel (Pvt) Ltd Job Vacancies 2020

Mobitel (Pvt) Ltd

Applications are invited for all candidates to fill the Junior Executive (Customer Experience) Job Opening at Mobitel (Pvt) Ltd

Junior Executive—Customer Experience (Ampara)

JOB ROLE:

  • Maintain and deliver a high standard of service levels in customer engagement.
  • Focus on customer retention, develop customer potential and loyalty to increase cross-selling and upselling through products and services.
  • Understand customer requirements and serve their needs promptly to build customer loyalty.
  • Handle customer service center operations including inventory, bill collections, promotions, customer engagement & achieving set standards on process audits.
  • Assist Mobitel authorized dealers, alternative partners and other stakeholders in business activities.

QUALIFICATIONS & EXPERIENCE:

  • Passed the G.C.E. O/L and A/L examinations.
  • Minimum one year of experience in Customer Care in a Telecom/ Banking industry is preferable.
  • Excellent communication skills in English/ Sinhala and Tamil being a mandatory requirement.
  • Must be competent in Microsoft Office Packages.
  • Be able to work in a team environment as well as with all levels of staff in the organization.
  • Excellent presentation, negotiation and communication skills.
  • Sound technical knowledge in handling mobile phones and data devices.
  • Ability to solve problems, as well as to listen, understand the needs/ concern of customers.

If interested, e-mail your resume to career@mobitel.lk on or before 06/02/2020