Vacancy In HNB Grameen Finance
Post Of – Executive – Call Centre
Post Of – Executive – Call Centre
Closing Date:2018.05.16
As a team member of the call center, you have to
– Answer customer telephone calls and respond to emails
– Manage and resolve customer complaints
– Maintain positive relationship with clients and coordinate with other departments in order to resolve any inquiries or complaints to ensure customer satisfaction
– Provide customer with product and services information
– Follow up customer calls where necessary
– Carry out standard call center operating procedures
Ideally, you should have;
– A minimum of 6 month of experience in a similar role or a desire to gain similar experience
– Proficiency in MS office packages
– Good command of Sinhala, Tamil and English languages
– A pleasing personality and good telephone skills
– The ability to maintain enthusiasm, a can-do attitude and high level of energy throughout the day
– A willingness to learn from feedback from your colleagues and customers
– Willingness to work in shift basis
Emil:hr@hnbgrameen.lk