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Head of Client Services – Indonesia Job Vacancies for Sri Lankans 2022

Indonesia Job Vacancies for Sri Lankans

Head of Client Services – Indonesia Job Vacancies for Sri Lankans 2022

Available Vacancies: 

Applications are invited

  • Head of Client Services

Organization: Axiata Digital Labs (Pvt) Ltd

About the Head of Client Services – Indonesia  Job Vacancies for Sri Lankans 2022

QUALIFICATIONS/ SKILLS/ KNOWLEDGE

  • Bachelor’s degree in a relevant field.
  • Master’s degree or professional qualification in related field is desired.
  • 15+ years of IT and Software industry, of which 10+ in managing or engaging with clients directly.
  • Strong business acumen skills and customer-oriented service mindset.
  • Excellent communication skills with a capacity to present, discuss and explain issues coherently and logically both in writing and verbally.
  • Ability to manage change, effective leadership, communication, interpersonal skills
  • Ability to drive a common vision and culture across the team.
  • Good influencing and persuasion skills with the ability to enthuse and inspire multidisciplinary teams and build successful relationships at all levels.
  • Good team player, self-motivated and able to work on own initiative.
  • Ability to engage with C-level stakeholders, regulators across public and private sectors.
  • Strong attention to detail and problem-solving skills.

MAIN RESPONSIBILITIES

  • Ensure that the client relationships and the service levels are kept to an optimum.
  • Accountable to maintain high CSAT at engagement levels.
  • Draw insights from CSAT and other related surveys to drive improvements.
  • Obtain key insights from existing customers to formulate the account management strategy and opportunity for growth.
  • Develop stakeholder management strategy and action plans
  • Intermediary between client and ADL to resolve any engagement-level disputes and grievances.
  • Be involved in negotiations for new business engagements
  • Forecast, track on key client-level metrics and action plans to sustain/grow the business
  • Conduct CXO-level steer co.
  • Contribute to BD and country team in developing business plans
  • Support in pre-sale activities
  • Responsible for meeting the set revenue targets.
  • Build a strong synergy with rest of the client services function and contribute to continuous improvement.
  • End-to-end management and accountability for client engagement and client satisfaction
  • Establish process and mechanisms to constantly capture client requirements, update and upgrade service and product delivery.
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Source : axiatadigitallabs.com

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